Ongoing technical supportRetainer

Your Technical Partner. One senior person who owns the technical side.

Your website, store and systems, kept running, kept safe and kept moving, by someone who knows how it all fits together. Choose the level that suits you.

The short version

A developer on your side. Not on your payroll.

A monthly arrangement with a developer who has been doing this for 20+ years, looking after your website and the systems around it, and is there when you need a decision or a fix.

  • Not an agency. No account managers, and nobody selling you the next project.
  • Not a hire. No recruitment, no leave cover, no full-time salary.
  • Not a ticket queue. One person who knows your setup.
  • Not a lock-in. Month to month, and you can leave any month.

The retainer

Your Technical Partner
Everything that’s included.

Everything below is part of the program. The Care Plan covers the essentials. Technical Lead adds the decisions.

Kept running

  • Uptime monitoring with alerts to us, not you
  • Platform, plugin, theme and server updates
  • A backup before every update, key pages checked after
  • Page speed and uptime tracked monthly

Kept safe

  • Daily off-site backups, restores tested
  • Security monitoring, firewall and hardening
  • SSL, domain and DNS renewals tracked
  • Access audit: who can get in, and why

Kept moving

  • Small fixes and changes, no timesheets
  • Light content and product updates
  • A monthly report, in plain English
  • Priority client for bigger jobs

Someone in your corner

  • One person to ask about anything technical, not a ticket queue
  • Advice on vendors, tools and quotes
  • Documentation of how your setup works
  • Urgent issues looked at first, usually same day
Talk to us about ongoing support →

Care Plan from $150 a month · Technical Lead from $3k a month

Month to month. Cancel any time. Full terms

Two levels

Upkeep, or upkeep plus leadership.

Most clients start on a Care Plan and move up when they need more. Bigger work sits in Project Work.

Care Plan

Your site kept up to date, backed up and secure, whatever it’s built on, with someone to call when it matters.

From $150 a month

  • Platform, plugin and server updates
  • Daily backups with tested restores
  • Security monitoring and hardening
  • Fixes when something breaks
  • Light content changes
More about Care Plan→

Technical Lead

Fractional lead

We own your tech decisions, systems and coordinate with vendors. Have a senior lead without the hire.

From $3k a month

  • Care Plan included
  • Technical decisions and roadmap
  • Systems, hosting and vendor management
  • Reviews of agency and freelancer work
  • A regular check-in with clear priorities
More about Technical Lead→

Prices are a guide. We confirm yours after a Health Check or a written scope. All prices in AUD, excluding GST.

How it works

What a year looks like.

  1. 01

    Health Check

    We learn your setup, fix the urgent and reset the foundations.

  2. 02

    Care Plan, every month

    Updates, backups, monitoring and small fixes, handled in the background.

  3. 03

    Quarterly review

    What changed, what’s risky, and what’s worth doing next.

  4. 04

    Project work when needed

    Bigger pieces of work, estimated separately, with you as a priority client.

Business hours, month to month. Response times and full terms →

Start here

It starts with a Health Check.

Before your Care Plan begins, we get to know your setup and reset the foundations. You get a clear picture, even if you never work with us again.
  1. 01

    Look under the bonnet

    Hosting, access, plugins, backups, security and integrations, all checked and written down.

  2. 02

    Fix the urgent

    Anything risky or broken gets sorted first, so your Care Plan starts from solid ground.

  3. 03

    Reset the foundations

    Updates, backups, monitoring and access set up right, once.

  4. 04

    Agree the plan

    A short report: what we found, what we fixed, and what we’d do next, in plain English.

Health Check · $499 · fixed fee, paid upfront · then a Care Plan starts from a known, solid base · What’s in a Health Check →

Case studies

What we owned, and how it turned out.

Suncoast Water Gardens logo
The problem
Their WooCommerce store had been patched by different people over the years. Updates felt risky, so they’d stopped doing them.
What we owned
Maintenance and security of their WooCommerce store, across several projects.
The result
Two new websites launched, and both kept running over the years.

“Both my websites have been working well over the years… I have help when I need it.”

Margaret, former business owner
Coco Grove Beach Resort logo
The problem
Several properties, several websites, and booking platforms, hosting and plugins that had grown up over the years with nobody owning how they fitted together.
What we owned
Ongoing technical lead across their properties: hosting, booking integrations, updates, and a second opinion on every vendor and tool they consider.
The result
10+ years together. One person knows the whole setup, so a decision takes a phone call, not a discovery phase.
See all our work→

Questions people ask

Limited availability

Start a conversation.

No pitch and no pressure. Tell us what you’re running and what’s worrying you. We keep a small client list so we can be there when you need us. If we’re not the right fit, we’ll say so.